IT Service Management & Advisory: what local governments paid
IT service management platforms and implementation (ServiceNow and similar help desk/ITSM tools) and IT research and advisory subscriptions for IT leaders (Gartner and similar).
3 records · 1 states · stated/derived annual cost ranges $45,971 – $47,350. Vendors: Gartner, SHI International.
See also: Managed IT Services (MSP) (6)
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Town of Brookhaven, NY — Gartner
Gartner for IT Leaders: individual access advisor (research and advisory seat for the IT department)
High confidence source re-checked 2026-11-02
- Contract amount
- $45,971 (annual subscription)
- Annual cost
- $45,971
- Term (years)
- 1
- Date
- 2025-01-23 (Resolution 2025-86, Town Board meeting January 23, 2025)
- Status
- Adopted (Town Board resolution)
- Category
- IT Service Management & Advisory
- Notes
- Renewed in January 2026 at $47,350 (+3.0%).
- Source
- Primary (Town Board resolution 2025-86, Financial Impact section) · record TSP-0165
Town of Brookhaven, NY — Gartner
Gartner for IT Leaders: individual access advisor (annual renewal)
High confidence source re-checked 2026-11-02
- Contract amount
- $47,350 (annual subscription)
- Annual cost
- $47,350
- Term (years)
- 1
- Escalator
- +3.0% over 2025 ($45,971)
- Date
- 2026-01-29 (Resolution 2026-88, Town Board meeting January 29, 2026)
- Status
- Adopted (Town Board resolution)
- Category
- IT Service Management & Advisory
- Source
- Primary (Town Board resolution 2026-88, Financial Impact section) · record TSP-0172
Town of Brookhaven, NY — SHI International
ServiceNow Compass service project: Tier 2 professional services
High confidence source re-checked 2026-11-02
- Contract amount
- $60,000 (professional services (capital project))
- Date
- 2025-05-22 (Resolution 2025-333, Town Board meeting May 22, 2025)
- Status
- Adopted (Town Board resolution)
- Category
- IT Service Management & Advisory
- Notes
- Reseller: SHI. Software: ServiceNow (IT service management).
- Source
- Primary (Town Board resolution 2025-333, Financial Impact section) · record TSP-0168